Definitions

• "User" refers to the individual who creates or has a profile created on their behalf.
• "Company" refers to RESQR'ID (PTY) LTD, the provider of this service.
• "Profile" refers to the digital medical emergency profile linked to a QR code provided by the company.

Acceptance of Terms

By creating a profile or scanning a QR code, you agree to these terms and conditions. If you do not agree, please do not use our services.

Use of the Service

• Users must provide accurate and up-to-date medical information when creating a profile.


• Profiles are intended for use in emergency situations to provide healthcare professionals with critical medical information.


• The QR code should be carried by the User (e.g., on a wristband, card, or product) and be readily accessible during emergencies.

Medical Information Disclaimer

• The information provided in a profile is submitted by the User or their authorized representative. RESQR'ID (PTY) LTD is not responsible for verifying the accuracy of this information.


• The service does not replace professional medical advice, diagnosis, or treatment.
• Users should consult their healthcare providers for any medical conditions or changes in their medical status.

Privacy and Data Protection

• The company is committed to protecting Users’ personal information and adheres to data protection regulations.


• By creating a profile, Users consent to the storage and processing of their medical data for the purposes outlined in this agreement.


• Personal and medical data will only be accessible via the QR code and through secure systems.


• Only authorized personnel, such as healthcare providers or emergency responders, are intended to access this information.

Data Security

RESQR'ID (PTY) LTD uses industry-standard encryption and security protocols to protect Users' information.
While we strive to protect your personal information, we cannot guarantee absolute security due to the nature of online data transmission.

User Responsibilities

Users are responsible for ensuring their information is accurate and up to date. Users should notify the company immediately if they believe their profile has been accessed without authorization or if they wish to deactivate their profile.

Limitations of Liability

• RESQR'ID (PTY) LTD is not liable for any incorrect medical decisions made based on the information provided in the QR-coded profile.
• The company is not responsible for the failure of emergency responders or healthcare providers to access or use the QR code.
• RESQR'ID (PTY) LTD shall not be held responsible for any damages, losses, or claims arising from the use or inability to use the service, except as required by law.

Termination of Service

• Users may deactivate or delete their profile at any time by contacting customer support on support@resqrid.co.za
• RESQR'ID (PTY) LTD reserves the right to suspend or terminate any account for violations of these terms or any applicable law.

Amendments to Terms

RESQR'ID (PTY) LTD reserves the right to modify these terms and conditions at any time. Users will be notified of any significant changes. Continued use of the service after changes are posted constitutes acceptance of the new terms.

Governing Law

These terms are governed by the laws of South Africa, without regard to its conflict of law principles.

Contact Us

If you have any questions or concerns about these terms, please contact us at: