Products Covered

• QR-coded devices or wearables (e.g., wristbands, tags) Subscription or service fees for medical profile management.

Return Eligibility

We accept returns of physical products under the following conditions:

• The product must be unused and in its original condition.The product must be returned within 14 days of the date of purchase or delivery.
• Proof of purchase (e.g., receipt, invoice) is required.
• Note:Subscription services are non-returnable, but may be subject to cancellation and partial refund under certain circumstances (see section 5).

Non-Returnable Items

Certain items are not eligible for return, including:

• Digital products (e.g., digital profiles)


• Customized or personalized items (e.g., QR-coded products engraved with personal details)


• Items that have been used (wear and tear), damaged, or altered after delivery

Refund Process

If your return meets the eligibility criteria, the following steps will apply:

• Physical Products:
  
  1. Upon receiving and inspecting the returned product, we will notify you of the status of your refund.
  2. If the return is approved, we will process the refund to your original method of payment within 7 to 10 business days.
  3. Shipping and handling fees are non-refundable unless the product was defective or incorrect at the time of delivery.


• Defective or Damaged Products:
  
  If your product was received in a defective or damaged condition, please contact us within 7 days of delivery for a replacement or refund. We will cover shipping costs for the return and replacement of defective or damaged products.

Subscription Services Refund Policy

• Cancellation of Subscription:
  
  1. You may cancel your subscription at any time, but refunds are only available if the cancellation occurs within 14 days of the initial subscription payment. After this period, no refunds will be provided.
  2. For annual subscriptions, refunds are prorated for the unused portion of the subscription period if cancellation occurs within 14 days of the initial payment.


• Non-Refundable Subscription Fees:
  
  After the 14-day cooling-off period, any paid subscription fees are non-refundable, except where the service is defective or not provided as promised.

How to Return a Product

To return a product, follow these steps:

• Contact our customer support team at support@resqrid.co.za or +27 82 051 2075 to initiate a return request. Include your order number, reason for the return, and any supporting documentation.
• Once the product is received and inspected, we will notify you of the refund or exchange status.
• Note:
  The customer is responsible for return shipping costs unless the product was defective or incorrect at the time of delivery.

Exchanges

• If you wish to exchange an item for a different product, the item must meet the return eligibility criteria outlined in Section 2. Exchanges are processed as a new order once the original item has been received and verified.
• Additional shipping charges may apply for the new item.

Consumer Rights Under the Consumer Protection Act (CPA)

Under the South African Consumer Protection Act (CPA), you are entitled to a refund, repair, or replacement if the product:

• Is defective or unsafe.
• Does not comply with the description or performance standards.
• Was incorrectly marketed.

You also have the right to return a product within 10 business days if it was purchased as a result of direct marketing. In such cases, we will refund the full purchase price, including any delivery fees, provided the product is returned in its original condition.

Contact Information

If you have any questions or concerns about this Returns and Refunds Policy, please contact our customer service team at: